Refund & Returns Policy

Introduction

At CelestialMugCreations.com, operated by CelestialCreations, we strive to ensure our customers are satisfied with their purchases. This Refunds and Returns Policy outlines the process, conditions, and time frames for returning products and obtaining refunds. Our goal is to make this process as simple and fair as possible.

1. Return Eligibility

  • Time frame: Returns must be initiated within 30 days of the delivery date.
  • Condition: Items must be unused, undamaged, and in their original packaging to be eligible for a return.

2. Non-Returnable Items

  • Customized Products: Custom mug designs with personalized elements (e.g., names, dates) are non-returnable unless they arrive damaged or defective.
  • Final Sale Items: Products marked as “Final Sale” are not eligible for returns or refunds.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support at kurtismatthew27@gmail.com with your order number, the reason for the return, and any relevant photos (if applicable).
  2. Approval: Once your return request is approved, you will receive detailed instructions on how to send the item back to us.
  3. Shipping: Pack the item securely and include a copy of the receipt or proof of purchase. Send the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
  • Rejection: If your return is rejected, we will notify you and return the item to you at your expense.

5. Fees and Costs

  • Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items unless the return is due to a defect or an error on our part.
  • Restocking Fees: No restocking fees will be charged.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at kurtismatthew27@gmail.com with your order number and photos of the damage or defect. We will arrange for a replacement or a full refund, including any shipping costs.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at kurtismatthew27@gmail.com.

8. Contact Information

For any questions or concerns about returns and refunds, please contact our customer support team:

9. Policy Changes

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes indicates your acceptance of the new terms.

Effective Date

This Refunds and Returns Policy is effective as of 06/16/2024.

Thank you for shopping at CelestialMugCreations.com. We appreciate your business and strive to provide you with high-quality custom mug designs for space enthusiasts. If you have any questions or need further assistance, please do not hesitate to contact us.